General Terms & Conditions

1. Introduction Back to Top

The terms and conditions outlined herein provide the governing guidelines applicable to your access and utilization of our website, including any travel-related queries and purchases made on our website. You understand and accept these terms by using our Web pages or by making a booking.

It is a travel service provider to enable customers to search, compare and book travel products such as flights, hotels, travel packages, car hire, cruise travel, etc. from airlines, hotels, transportation companies and other third-party travel suppliers.

Purpose of These Terms

These Terms and Conditions are intended for the benefit of both Exclusive Media Travel and its customers, and are meant to establish a clear relationship between the two. They provide you information on your rights, responsibilities, the money you are required to pay, the booking process, cancellation policies, etc.

The process by which these reservations are made is also described in this document, including the procedure by which we will inform you of any changes that might take place in relation to your travel arrangements as well as what needs to be done if there are any changes.

Acceptance of the Agreement

To utilize this website as well as to buy any traveler services, offers or details from Exclusive Media Travel you acknowledge that:

• You are 18 years old or older and able to legally enter into a binding agreement.
• All of the data you inputted on the booking process is correct and all-encompassing.
• The use of this website is for a legal purpose.
• These are incorporated into our Privacy Policy and individual supplier’s Terms applicable to your booking and are included within your reservation.
• You are aware that travel suppliers have their own market policies which may vary with the type of service contracted.

Our Role

Forced to partner with trusted suppliers in the travel industry, Exclusive Media Travel offers bookings for both domestic and international travel. We help customers from the start of booking until they arrive at a hotel and on a bus or train, but other travel services, such as transportation, accommodation, etc., are provided directly by the various suppliers.

Every individual airline, hotel, cruise line, tour company or car rental company continues to be responsible for their service operation and the satisfaction of the services they provide: They each have their own terms, their own rules of operation, etc. They have their own rules for baggage, cancellation rules, eligibility, etc.

Customer Responsibilities

To ensure a customer's smooth travel experience, they are expected to:

• Double checking all booking information prior to making payment.
• Passenger information – giving the passenger accurate information as appeared on government issued identification.
• Possessing appropriate travel documents, such as passports, visas and health certificates as needed.
• Familiarizing oneself with airline policies on baggage, check-in times and travel rules.
• Care for your own email and/or phone correspondence to ensure that booking confirmations/schedules are received.
• Notify the travel supplier in a timely fashion in case of changes after booking.

Updates to These Terms

Exclusive Media Travel reserves the right to change these Terms & Conditions at any time as changes occur in laws and regulations, suppliers policies, technology or business operations.

Whether a customer is making new travel arrangements, we want to remind them to check these Terms & Conditions periodically.

Communication

By making a reservation or by contacting Exclusive Media Travel, you consent to communications with you via email, telephone, SMS and other electronic means on your booking, payment, travel information, service notices, promotional offers (where permitted) and any customer support issues.

Why These Terms Matter

They are intended to promote fair and transparent practices in travel planning and to enable consumers to make informed decisions.

We hope you like them and agree to abide by them when you use our website and/or book travel services via Exclusive Media Travel.

2. Important Notice Back to Top

Our Role as a Travel Service Provider

Exclusive Media Travel is a firm that assists the customers with searching, comparing and booking flight availability, hotel and vacation packages, cruises, car rentals etc.

Note: Airlines, hotels and transportation services are NOT owned, managed or operated by us. The travel products you are buying are only those of the respective supplier who are different in terms of reservations and baggage, etc., and in terms of the rules and conditions for changing the travel date and circumstances, for cancellation and for travel products refunds, etc.

Pricing and Availability

Availability of all prices displayed on the Exclusive Media Travel website is on a per-availability basis only. Fares, hotel prices, taxes, government fees and/or services fees are subject to change without notification until confirmation of the reservation and successful payment reaction.

Special fares are based on availability and/or may be non refundable or subject to penalties for changes. We suggest that you read the fare conditions that apply to the ticket before you buy it.

Visa requirements and travel documents

You'll be looking for these items, depending on your schedule:

• Valid passport holding adequate passports.
• A travel visa.
• A government issued ID.
• Vaccination, or health documentation.
• Transit visa.

Changes Beyond Our Control

Plans for travel may sometimes be disrupted by what would seem to be uncontrollable situations, such as:

• Airline schedule changes.
• Losses or delays of flights.
• Severe weather conditions.
• Airport operational issues.
• Government travel restrictions.
• Public health emergency.
• Un-expected events / disaster.

Under these circumstances, Exclusive Media Travel will do its best to help the customer in various ways. The final determination of schedule modifications, refunds, credits or alternative arrangements shall be at the discretion of the individual travel supplier.

Travel Insurance

With travel protection available on the selected plan, eligible travel disruptions and cancellations, medical emergencies, baggage delays and other unforeseen travel events can be covered. Potential customers should read the policy terms in great detail in order to know what is covered and what is not.

Acknowledgement of This Notice

Moving forward with the reservation process means that you have read the above Important Notice and you are willing to accept that you are bound by the Terms & Conditions of the travel company through which you are making the reservation from the Exclusive Media Travel Website. By having a grasp of these words, you will have a smooth travel experience along with a clear and transparent experience for every customer.

3. Compassion Exception Policy Back to Top

As a part of Exclusive Media Travel, we know that the unexpected arises out of the blue for a variety of reasons. Exceptional circumstances like illness of a family member, loss of loved one and other causes may impact your normal travelling plans. For these situations, we have a Compassion Exception Policy which outlines our process for supporting customers without infringing on airlines', hotels', and travel suppliers' policies.

Requirements for Eligibility of a Compassionate Exception

If any one of the requirements (though not restricted to the list) mentioned below apply to you, then you are eligible for a compassionate exception:

• Death in the family.
• A life-threatening medical condition that can only be treated in hospital.
• A medical emergency of the traveller before travel.
• Adverse conditions which come out of the ordinary and make traveling impossible.
• Other scenarios which might fall under the supplier's personal unpredictables.

All of these are considered on a case-by-case basis; eligibility may be dependent on the individual airline, hotel, or service provider that is transacting the booking.

Documentation Required

Documents that are acceptable are:

• A certificate signed by a licensed health care doctor.
• Admission / discharge records of the hospital.
• Funeral notice/dedication card or death certificate.
• Official documents issued in reference to emergency.
• Other records that the travel supplier may request.

Steps to follow to seek help

In case of emergency before the planned travel, you should contact Exclusive Media Travel as early as possible. These items are reviewed by our support team, assisted with explanation of options available and in communicating with the travel supplier as appropriate.

It includes:

• Confirmation booking number.
• Passenger’s full name as per their booking.
• Contact information.
• Brief description of the emergency.
• Documentation (if any).

Possible Outcomes

Depending on the policy of the supplier and when you ask for them, you may be able to get them like:

• A travel pass that gives travel privileges in the future.
• Change of date for this ticket with corresponding fare changes.
• Some fee waivers/reductions.
• Refunds for part of purchase will be made, if allowable.
• Cancellation of the unused booking.
• Alternative means of travel (if any).

The terms for waivers and refunds and credits are at the discretion of the travel supplier only. Further fare differences, taxes or administration fees may apply.

Important Information

The following points should be taken into consideration:

• Not all Compassion requests are accepted, they are considered one-by-one.
• Decisions may be made on reviewing the above documentation.
• Exclusive Media Travel is not allowed to change airlines/supplier policies whether or not they are conducive.
• Travel has started after submissions made may have limited options.

Our Commitment

As an exclusive subsidiary of the Methodist Church, Exclusive Media Travel is dedicated to showing care, professionalism and respect towards each compassion request. Unfortunately, we are not able to cover every type of situation, yet when customers do have personal problems for which the trip supplier anticipated, our best efforts will be made to find a solution.

4. Price Match Promise Back to Top

At Exclusive Media Travel, our aim is to be competitive in the pricing of travel services whilst providing a professional, streamlined and reliable booking process. Our Promise Guarantees Prices" is designed to make customers even more confident in their reservations from customers via our site.

We want to make sure that travellers are getting top quality value for money that doesn't impact service, transparency, or actually make booking a hassle.

How the Price Match Promise Works

Once you've booked a travel product with Exclusive Media Travel, if you find a better deal for the same travel product, you can request that the price be compared and if it is a better price, it may be honored. This policy is subject to verification by our team and will depend on your booking meeting the requirements.

In order to be accepted, the less expensive offer must be, in all material respects, equal to your reservation; dates, destination, airline or hotel, cabin or room class, fare conditions, passengers.

Eligibility Requirements

If you meet all the following requirements, your request may be eligible:

• Your request comes in during the period in which you've booked and that period is when it is eligible to come.
• The lower fare is verifiable, and publicly available.
• This tour will be identical to the booked tour.
• Same dates of travel and destinations as reservation.
• The same booking class/category of room can be booked for the fare.
• Money is the same – as are the quantity of travelers.

Once verification is made by our team, the lower pricing will still be applicable. Requests which are not specific to the requirements may not be eligible for price adjustment.

Offers That Are Not Eligible

The Price Match Promise, in general, does not apply to:

• Limited price for membership basis or loyalty programs.
• Promotion codes/coupons.
• Corporate, student, military/group travel rates.
• Flash sales or offers that are time-expired.
• Auction-based pricing.
• Display pricing as per technical problem.
• If you are booking through private travel clubs, or invitation-only sites, then you don't need to worry about paying any extra charges.
• Package rates with unknown separation rates, such as for individual services.

The exclusions facilitate fair and consistent appraisement to all customers.

How to make a request?

For Request for Price Review, please furnish us with the following:

• Booking confirmation number.
• Passenger name.
• Lower price offer.
• The site, including the URL, of the lowest-rate site.
• The-date that the lower price was offered and the time that it was offered.
• Images if any.

Review Process

On the receipt of your request we will cross check both reservations to ensure all travel details are the same. If the cheaper fare satisfies the criteria, then we can look into your request as mentioned above.

For any approved adjustment the method of payment will be the same that was used for the original booking (travel credit, payment method, etc.).

Important Information

Note: The following applies:

• Any requests to 'Price Match' will be considered on a case by case basis.
• All verification needs to be completed before an adjustment is allowed.
• Taxes, government charges and supplier fees could be various for bookings.
• This is not permitted for currency exchange fluctuations.
• Requests that do not meet their policy are subject to Exclusive Media Travel's discretion.

Our Commitment

Exclusive Media Travel is dedicated to their services being transparent, and their service to be reliable. We believe it is our obligation to ensure that our clients book with confidence and we shall do this in accord with our bookings criteria and our Price Match Promise, which stipulates that all requests must be fairly, accurately and in accordance with the requests booking policies be processed.

5. Price Drop Assurance Terms & Conditions Back to Top

We realize that airfare and travel rates change before a trip at Exclusive Media Travel. Price Drop Assurance is a program we're going to be rolling out to ensure an extra sense of confidence after booking for eligible travelers. If the cost of your travel qualification drops during the specified review time your travel credit (and other benefits if applicable) may be available, depending on the terms listed below:

This program is designed to incent reward customers intercepting with booking with confidence and ensure that customer booking practices are performed in a fair and transparent manner. Price Drop Assurance is available on eligible reservations and is subject to these Terms & Conditions.

What is Price Drop Assurance?

Price Drop Assurance is a post-booking feature that lets customers who qualify request a review if there's a drop in the price of the exact same travel itinerary after they book it.

Eligibility is based on the type of travel product booked, supplier participation in the program, fare conditions and verification of a lower price.

Criteria for eligibility

Your reservation may be eligible for Price Drop Guarantee in case:

• Your reservation comes with the Price Drop Guarantee option.
• The reservation has been fully confirmed and paid.
• The second price is the one reflected in public respect to the time of verification.
• The tour program is the same in all its elements.
• Travel time/dates, destinations, carrier, fares, and passenger data do not change.
• The request will be made on time, during the scheduled review periods.
• No cancellation, modification or partial use of the reservation has been accomplished.

Failure to meet any of the eligibility criteria means the request could be denied.

Reservations That Are Not Covered

In most cases, Price Drop Assurance is not available for:

• Discount/incentive offers.
• Pricing for members and/or loyalty programs.
• Corporate, student, military or government fares.
• Group reservations.
• Vouchers that provide package rates for vacations.
• Air Chartering or special negotiated fares.
• Wrong prices that are a result of errors on the web site.
• Last minute discounts or special sales.

This is for the consistency and fairness of application of the program.

Asking for Price Review

If you think your reservation is made, write back to our Customer Support Direct, providing the following details:

• The number you received when you put in your booking request.
• Passenger name.
• Information on the lower fares published.
• The name of the site where the lower price is listed.
• The date and time when the price was available.
• Explain with supporting graphs or pictures, if available.

Your submission will be reviewed by our Representatives and checked for accuracy before we can make a determination.

Verification Process

All requests are screened for the purpose of assessing whether the lower fare is for the travel “product.” When we verify we compare multiple items such as:

• Airline/travel supplier.
• An airport for taking off and landing.
• Travel schedule and time.
• Cabin/fare class.
• Number of travelers.
• Conditions on tickets and ticket prices.
• But the mandatory fees, charges and taxes.

Benefit Provided

Where Exclusive Media Travel deems it appropriate based on the booking and supplier guidelines one of the following may be offered:

• A trip credit to be used later.
• An adjustment in part of the price.
• One more promotional advantage given under the Price Drop Assurance program.

Procedure for Price Drop Guarantee will be developed according to your reservation confirmation process which depends on your reservation.

Other Conditions

Please note the following very important terms:

• Price drop assurance only applies to eligible reservations.
• Only one request can be accepted per reservation.
• Not redeemable for cash, unless otherwise noted.
• Government taxes, airport charges and third party service fees are not included in any kind of adjustment.
• Future bookings of this program are at Exclusive Media Travel's sole and express discretion and may be altered, canceled or discontinued without notice.

6. Waiver Back to Top

Use of the Exclusive Media Travel website or bookings through travel services by you of any of these services constitutes acceptance and agreement to the conditions of this Waiver. We are just a liaison between travelers and travel suppliers. If you book, you agree that you will have the restrictive conditions described below.

Our Role

Exclusive media travel is not responsible for any travel supplied by third party travel suppliers but offers booking and reservation services for such services as:

• Airlines
• Hotels
• Cruise lines
• Car rental companies
• Tour operators
• Travel insurance providers

These are independent providers of travel services.

Claims You Agree to Waive

To the fullest extent lawfully possible you will not hold Exclusive Media Travel liable in any way for:

• Flight delays, flight cancellations or other changes in a flight schedule.
• Links not located or missing rail links.
• Excess of hotel bookings/change in accommodations
• Lost, delayed or damaged bags.
• Travel companies creating service disruption.
• Changes of supplier's fare or pricing.
• Refusing to board or to serve.
• Alteration of trip routes that we cannot control.
• Inability to take vacation time, inconvenience or disruption to travel.

Events beyond our control

Exclusive Media Travel will not be responsible for cancellation of travel due to:

• Severe weather conditions.
• Natural disasters.
• Government rules or quarantine or restrictions on travel.
• Public health emergencies.
• Airport operational issues.
• Labor strikes.
• The travel companies supplied faulty equipment.

Customer Awareness

By using our site, you agree and acknowledge that:

• Travel suppliers shall be responsible only for delivering services purchased from them.
• The service delivery of any travel supplier other than Mercadofisco is not guaranteed.
• If journey problems occur, we will do our utmost to help.
• All claims about the actual travel service must be taken up with the travel supplier concerned.

Acceptance of This Waiver

By continuing to use the Exclusive Media Travel website or the completion of a reservation, signals that you read, understood and accepted this Waiver. You acknowledge that it is our role to carry out our travel function, not the travel service providers, and that their function is to be responsible for the travel aspect.

7. Limitations of Liability / Disclaimer Back to Top

We advise you to keep in mind this Disclaimer before making use of our Exclusive Media Travel website as well as during the course of enjoying our travel services. The scope and limitation of our responsibilities is explained in this section. Use of our website or confirmation of a reservation means that you have read, understood and accepted these terms.

Website Contents and Information

Exclusive Media Travel will do its best to ensure the information we provide on our website is current. Travel information is of variable quality as it is updated from airlines, hotels, government agencies and other travel suppliers.

Accordingly:

• The information found on this website is for general information only.
• They might be subject to changes at any point without notice regarding availability, pricing, schedules or traveling needed.
• No longer warrants the accuracy, completeness or timeliness of all information published on the website or may be.
• Any use that you make of the information on this Website is entirely at your discretion and judgment.

Website Availability

Although we have dedicated team members working around the clock to keep the platform safe and dependable, we cannot assure you of its availability at all times.

Temporary unavailability can be because of:

• Planned maintenance.
• Technical upgrades.
• Internet connectivity issues.
• Cybersecurity incidents.
• System failures.
• Technical problems by third-party hosts.

In the event that our site is unavailable at any time, we will try to inform you of any inconvenience and delays you may have had as a consequence.

Electronic Risks

We have taken reasonable steps to provide security for our site but we cannot ensure absolute security on our internet communications or online.

Exclusive Media Travel will not be liable for losses in respect of:

• Computer viruses.
• Malware.
• Unauthorized third-party access.
• Data corruption.
• Network interruptions.
• Problems in device compatibility

Third-Party Travel Suppliers

The travel services, which you can buy from us, are still offered by independent operators such as airlines, hotels, cruise lines, tour and transportation companies and car rental companies.

These suppliers may make decisions and take actions on which we cannot be held responsible, such as:

• Flight cancellations and/or delays.
• Schedule modifications.
• Hotel overbookings.
• Changes to accommodations.
• Delayed / lost bag.
• Service interruptions.
• Equipment substitutions.
• Supplier insolvency.
• Refusal of service.
• Changes in operation that we cannot control.

Limitation of Liability

To the maximum extent lawfully allowed under relevant laws, Exclusive Media Travel shall not be liable for any indirect, incidental, consequential, exemplary, punitive or special damages based on:

• By using this Website, you fully acknowledge your responsibilities.
• Inability to access the website.
• Being faulty or misleading in any publication information.
• Unfulfilled or missed trips.
• Lost connections.
• Cancellation of reservations.
• A loss of earnings or work/employment opportunities.
• Unhappiness during the vacation period.
• Other costs relating to supplier activities.

This restriction shall apply not with standing that the claim arises from a contractual obligation, negligence, statutory duty or by any other cause.

Maximum Liability

In the event Exclusive Media Travel is found to be legally responsible for a claim, the sum that Exclusive Media Travel can be sued for is covenanted to not exceed the amount of service fees paid directly by Exclusive Media Travel for the booking of the particular service upon which the claim is based, except as required by applicable law.

Nothing in this section denies rights more readily and effectively excluded under any existing consumer protection law.

Time Limit for Claims

Any claims made on account of using our website and the property booking services are bound by the limitations of time as provided for in the governing law. Timely filing of the claim increases the chances of the claim being investigated properly and resolved equitably.

Your Acceptance

You are aware of your responsibility within this transaction to be aware of our position as an intermediary between the travellers and independent travel suppliers; by using this Exclusive Media Travel website or by ordering travel services from us. You also agree that the use and delivery of travel services is your providence and such restrictions apply in the greatest restrictions as permitted by law.

8. Privacy Back to Top

Personal information is one of our priorities at Exclusive Media Travel. Personal data is required for your travel reservation and to verify your identity, to comply with legal requirements and for customer support. As part of our travel reservation process, we may request certain personal data necessary to accomplish your travel reservation, certify your identity and identify the legal requirements, as well as to guarantee customer support. You agree that we have a right to collect, process, use and share your information as outlined in our Privacy policy when you use our services.

Data We May Collect:

When you make a reservation, we may ask you for information such as:

• Complete name and contact information.
• Date of birth.
• Passport or Government issued ID information.
• Payment information.
• Emergency contact information.
• Other required information requested by the airline/hotel/government authorities.

Some places of travel or any government might require the information of passengers for security, immigration, customs or regulatory reasons.

Information privacy and data protection

All of our customers are invited to check our Privacy Policy to appreciate how personal information is collected, kept, utilized and secured. If you are against the use of your personal data, don’t use our travel site and services.

Identification and ID Verification

Exclusive Media Travel will validate all information provided during the booking process for the protection of our customers from any fraudulent activities or unauthorized transactions. This verification might involve validating the details of your name, billing address, contact or payment information, with trusted verification partners or approved providers.

These checks are made solely for the purpose of verifying your identity, securing your reservation and minimizing fraud.

Your Acknowledgement

You acknowledge the use of the Exclusive Media Travel website or the acquisition of travel service(s) through Exclusive Media Travel, will constitute the acceptance of processing of your personal data as deemed necessary to complete your booking, meet the requirements of the applicable laws and regulations, keep the transactions secure and ensure the services required made for your travel.

9. Resolution of Disputes Back to Top

It details what will happen in the case of a disagreement between you and Exclusive Media Travel with the possibility of impacting your legal rights too. In the event that you use the site or services provided by us, you hereby agree to the process of resolution of disputes set out below.

Our Commitment to Resolving Concerns

At Exclusive Media Travel, customer satisfaction is important to us. Before instituting legal proceedings in relation to an issue, in case you have an issue regarding your reservation or service provided to you, we would appreciate you contacting our Customer Support. When possible, we aim to complete cases as quickly, fairly and cost effectively as possible.

In order to be able to deal with your concern effectively, it is necessary for you to include the following details:

• Your full name.
• Booking confirmation number.
• Contact Details such as Email address.
• Well written and easy to understand information about the problem.
• All documents (if any).
• The resolution you would like.

Once we receive a complaint, we will try to look at and respond to the complaint within reasonable time frames.

Governing Law

Subject to the principles of conflict of laws, these Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which the main conduct of the business in which Exclusive Media Travel operates, only this does not apply unless prevented from doing so by applicable law.

While filing such a claim, the time period mentioned in law should be borne in mind to ensure that we deal with all the claims relating to usage of our website or service. If not, then you may not be in position to go ahead with your claim.

Resolution of individual claims

According to the laws, all the disputes occurring between the two parties would be settled on an individual basis. You do not agree to engage in or initiate any class action, collective action, representative proceeding or other representative suit in regard to any controversy from the use of our services.

Arbitration and Alternative Dispute Resolution

If the monetary difference is not successfully settled by mutual discussion, each party can agree to settle the difference by binding arbitration or by another form of recognized dispute resolution available by applicable law.

If there are any arbitration proceedings, then they are to:

• Must be conducted with an independent, impartial arbitrator.
• Operate under the rules for arbitration where parties agree the rules will apply.
• Conducted in the stipulated jurisdiction(s) or with the mutual consent of the parties in a virtual means.
• Must be administered in English or according to the law.

Court Proceedings

However, where this occurs in a way that shows there is no dispute being arbitrated in this Null, Nothing, Not-So-Agree or Non-Agree Arbitration, or it is not a dispute that can be subject to arbitration, or becomes un arbitrable for any legal reason, the dispute shall be heard before a court of competent jurisdiction as may be provided by the applicable law.

Acknowledgment

The user agrees that he has read the Resolution of Disputes policy and understands that he will try to solve the dispute amicably through the use of Exclusive Media Travel’s website or any of their services. This process aims to help resolve the case efficiently, fairly and timely and allow resolution without the unnecessary costs of lawyers to all involved.

10. Prohibited Activities Back to Top

Each visitor must follow the following guidelines in an effort to maintain the safety, reliability and functionality of the web site. Restriction of access, suspension of accounts and other appropriate action may be taken for any misuse of the Site.

Permitted Use of the Site

You are using this Site for legal and legitimate travel purposes. In using our services you acknowledge that:

• Only reservations or purchases that are done for yourself or within your authority to purchase for another individual are considered to be reserved or purchased for a legitimate trip.
• You will give correct and truthful information when you're booking or request.
• You will use the Site for non-commercial purposes only, without unauthorized advertising or selling.
• You know that over-booking, fraudulent or unusual bookings could be grounds for restricting or terminating access.

Restricted Access and Data Collection

As part of protecting our systems and intellectual property, you agree not to:

• Collect information from the Site via robots, spiders, scrapers, bots or crawlers.
• Copying, downloading or extracting from the Website or reproducing any material on the Website, without prior written permission.
• Bypass or circumvent any security barriers and/or technical defenses that are applied to the Site.
• Try to enter sensitive spaces, or private information.

Intellectual Property Restrictions

Any Intellectual Property Rights which are applicable to the content on this Site will be respected. You must not:

• Duplicate, tweak, duplicate, or copy, of any website content without obtaining permission.
• Make adaptations of, or variations in, the design or material of the Site.
• Share, license, lease, sell or commercially exploit any information, software, graphics, products or services received from the Site.
• Mirror, copy or duplicate any section of the Site onto another site or platform.

Technical Activities that are Prohibited

The visitor agrees not to undertake any activity which will adversely affect the operation of the Site including but not limited to:

• Any device, script or software intended to interfere with the proper working of a website.
• Discounting the servers or network infrastructure beyond their capacity or unnecessary use or demand.
• Shooting or altering information sent via the Site.
• Trying to modify booking systems, offers/prices, or the member limits on a website.

Security Violations

You are not allowed to:

• Introduce, send, or share viruses, malicious or unlawful software, spyware, worms, trojans or other destructive software.
• Triple-jack in onto users' accounts, users' servers, databases, networks, or interconnected systems.
• Engage in any hacks, phishing, stealing of credentials, or other security related activities which are not authorized.
• Interfere in our services, or compromise the integrity, availability or security of these services.

Service Disruption

You don't agree to do not:

• Start or get involved in a denial of service (DoS) or distributed denial of service (DDoS) attack.
• Discontinue or try to interrupt the provision of the Site or the services of the Site.
• Use the Site in such ways that could harm the use by other people or our business.

Although we use reasonable efforts to keep our web site safe, we cannot guarantee that the Site and any software is free from viruses or any harmful technology.

Enforcement of These Rules

If we have reason to believe that you have been carrying out any of these prohibited activities we reserve the right to take appropriate action which could include:

• To suspend or completely discontinue your account.
• Temporary closure of all or part of the Site.
• Driving off registration or bookings for unlawful or false use, when appropriate.
• In protecting our business, users, our partners and the safety of our site, legal or other action is required.

11. Site Usage and Ticket Purchase Back to Top

Throughout the Exclusive Media Travel website and by ordering any travel service via this website, you accept that you are the legal and mature holder of this date of birth (18 years and older). You know very well that you can make use of the website only for lawful reasons in accordance with the above terms & conditions.

Your Responsibilities

As users of this website, you accept that:

• You are accurately and up to date providing all the information.
• You will update all information that changes or gets erroneous.
• All reservations on your account are to be paid for.
• Reservations on behalf of others are booked upon their permission.
• You will need to make sure that the travelers are informed about all the rules and terms and conditions.

Bookings for Other Travellers

When you reserve for someone else you mean to yourself that you have permission to act for that person as well. You also take responsibility for communicating useful travel information such as:

• The rules and restrictions of the tickets.
• Cancellation/changes.
• Baggage allowances.
• Supplier-specific conditions, if any.
• Travel document requirements.

Prohibited Reservations

The following activities are not allowed at all:

• False or misleading bookings.
• Fraudulent transactions.
• Traveler reservations placed without intent to travel.
• Speculative/duplicate bookings are for inventory holding.
• Unlawful use of the website, if any.

Exclusive Media Travel reserves the right to cancel any booking it believes to be suspicious, abusive or in breach of these Terms & Conditions without notice.

User-Submitted Content

When the website provides a function for you to post comments, reviews, messages, pictures, or other content, you agree that:

• Your submissions will be made in complying with law.
• Defamatory, offensive and infringing material will not be posted.
• You will not violate the rights of the other parties concerning intellectual property and privacy.
• Exclusive Media Travel may hoard, project or use your donations for business or promotional purposes.

Removal of Content

We can always opt to modify, alter, constrain or not publish any information that we feel goes against our Terms & Conditions, or information that is generally unfit for the web.

Indemnification

You indemnify and hold Exclusive Media Travel harmless from any claim, damages, losses or expenses resulting from any booking you make on the website, any information you enter that is incorrect, any unauthorised booking, or any content you enter on the website that infringes the rights of a third party.

12. Booking Process Back to Top

The below provisions clarify the process of reservations done via our site. You confirm that you have read, understood and accepted these Booking Terms and Conditions when making a reservation.

Definitions

Travel Service shall refer to any product of travel which is offered for sale from the Site whether side-by-side or separately including but not limited to a flight, hotel, vacation package, car rental, activity or other travel or tourism service that is available from the Site.

“Travel Provider” shall refer to any airline, hotel, car rental company, tour operator, activity provider, taximan or other third party that provides the Travel Service purchased via our Site. We are simply a facilitator for you to make reservations with the Travel Provider concerned.

How the Booking Process Works?

Steps in the Booking Process include a lot of similar steps throughout it in order to ensure you understand how the booking will be made.

• All of the travel services available on our site are a form of an invitation to make a booking request.
• Your booking will be complete when you check your reservation, accept the Terms & Conditions and click on the “Booking Confirmation” button at the bottom.
• Requests submitted by you can not always be withdrawn after they have been submitted as the reservation process can start from the moment it has been made.
• We are free to accept or reject any request for a reservation, due to available availability, verification requirements, supplier terms and conditions, or applicable circumstances.
• Automated “Confirmation” – confirmation of the receipt of your request for booking.

Reservation Confirmation

The help desk is only notified of the booking after:

• We have received your payment in full.
• Availability of the required Travel Service has been established.
• The applicable Travel Provider accepts the reservation.
• Required tickets, booking refs or confirmation numbers have been created.

The prices, schedules, availability and booking terms will be subject to change until these steps have been taken.

Travel Agreement

Upon booking, you have a different Agreement with the relevant Travel Provider for every Travel Service in your booking.

These Terms & Conditions aside, there are rules, policies and conditions that apply to individual airlines, hotels, car rental companies (or other service providers).

Changes and Cancellations

Once a reservation has been confirmed:

• Changes of names/itineraries may be limited.
• Subject to supplier approval, changes still may occur.
• Extra charges, fare discrepancies or penalties may be applicable.
• Some special/cheaper bookings may have no refunds/cancellations allowed.
• Requests will be considered in accordance with our policies and Travel Provider's policies as these rules deem appropriate.

ID and Travel Papers

All necessary travel documents must be carried on the trip.

This may include:

• Legal government-issued photo ID.
• Passport valid for travel outside the country.
• Visas and/or Electronic Travel Authorisations (eTA).
• Health certificates and/or vaccination documents (if applicable).
• All further documents required by the government authorities or the Travel Providers.

Passports, visas and entry requirements

Most countries have a requirement for passports to be valid for several months after arriving at their destination.

Pre-departure checks to be made:

• Passport validity requirements.
• Visa eligibility.
• Transit country requirements.
• Immigration regulations.
• Requirements of health and immunization.
• Customs restrictions.

Government Charges

Some countries or airports may have other government levies, tourism taxes, airports fees, departure taxes or other mandatory charges.

Such charges are in addition to your booking fee unless verbalized and are still your responsibility.

Group Reservations

If there's more than one person in the reservation:

• All passengers must be in accord with the confirmed travel schedule.
• It is normally not possible to change the traveller composition after the tickets have been purchased without the permission of the concerned Travel Service provider.
• Changes to group itineraries (not their preferences) may lead to rebooking and cancellation of the trip.

Pricing Accuracy

While we make a good attempt to keep the prices accurate, there may be occasional pricing and/or system errors.

In the event of technical problems, supplier changes or system faults, we reserve the right to do one or more of the following:

• Correct the pricing error.
• Reschedule the curtailed reservation.
• Do some things if they want you to do them after compensating them in the appropriate way.

Loyalty Programs

Amount of miles, hotel rewards points, loyalty points, or other promotional value offered will depend on the discretion of the relevant Travel Provider entirely.

We cannot guarantee:

• The right to have a loyalty benefit.
• Mileage accumulation.
• Reward point credits.
• Membership benefits.

Any queries about loyalty programs should be addressed to the individual provider.

Carrier Terms

Operating airline (OAL) Conditions of Carriage remain applicable to air transportation.

May have terms covering such things as:

• Passenger rights.
• Airline liability.
• Schedule changes.
• Check-in deadlines.
• Boarding requirements.
• Flight delays.
• Flight cancellations.
• Baggage limitations.
• Refusal of boarding.
• Operational interruptions.

Those traveling are asked to check the airline's policies for the rules that they should abide by.

Pricing, Taxes and Fees and Payment

Total Booking Price

The total amount shown at checkout will, in most cases, reflect the appropriate published amount for the selected Travel Services plus applicable taxes and mandatory charging for the booking if non

Unpaid extra charges may apply before and/or during travel by the supplier, however.

Additional Supplier Charges

Depending on your reservation, you may have to pay extra fees and charges such as:

• Checked baggage fees.
• Seat selection charges.
• Fuel and/or carrier surcharges.
• Resort/Destination Fees (Hotel).
• Security deposits.
• Parking charges.
• Local taxes.
• Vehicle fuel charges.
• Child safety equipment.
• Other travel services.

The charges are only to be determined by the pertinent Travel Provider.

Payment requirement

For making a booking:

• If no other provision is made, the full payment is to be made when making the booking.
• All payments through credit card, debit card or other payment accepted.
• Billing information provided shall be complete and accurate.

Our booking process reserves your spot and we allow us and our payment processing partners to debit your chosen payment source for the entire amount of your booking.

Payment Verification

Reservations are not finalized until payment has been verified to prevent fraud and for customers' security.

Verification may include:

• Billing address confirmation.
• Card security validation.
• Identity verification.
• Bank authorization.
• Fraud detection.

Unsuccessful payments

In case it's impossible to make the payment before your travel date:

• We might get back to you using the contact information that you provided when you made the reservation.
• Your reservation can be canceled due to inability to make payment according to the schedule.
• No responsibility can be accepted for any loss or fare increase or unsold stock may result.

Card Presentation

Some car rental agencies, airlines, and/or hotels may request the original payment card at check-in or when picking up a car.

They might also be called to travel as part of the reservation.

Offers and Availability

All prices, promotions and special offers are subject to:

• Availability.
• Fare rules.
• Seasonal restrictions.
• Advance purchases requirements.
• Conditions for a minimum or maximum duration of stay.
• Blackout dates.
• Capacity limitations.
• Supplier qualifications requirements.
• Operational changes.
• Offering incorrect prices for the goods and removal of the said prices without any prior notice.

International Travel

International travel may be covered by international aviation treaties or by any other law applicable which sets limits on the liability of the carrier for the passengers injuries, loss of luggage and delays, or other issues relating to transport.

All rights and limitations pursuant thereto are directly between yourself and the operating carrier. We do not assume any responsibility in connection with any obligation to airlines and other Travel Providers in accordance with applicable international conventions.

13. Travel Insurance Plan Disclaimer Back to Top

If you decide to purchase a Travel Protection Plan from one or several independent protection plans via our website, then terms and conditions of that plan apply solely to the independent protection plan’s Policy, Certificate of Insurance or Coverage Description.

We recommend that one reviews all relevant documents concerning the policies, for example eligibility, exclusion, claim and cancellation before purchase.

We act as a booking agent and are not affiliated with insurance or underwriting, claims administration, and Travel Protection Plan in any way. Claims are not submitted to us for determination of coverage decisions, claims are not processed by us, claims are not interpreted by us and we do not reimburse claims.

With the acquisition of a Travel Protection Plan you hereby agree to accept and acknowledge all benefits, obligations and rights arising from the respective applicable insurance or protection plan of the respective insurance or protection provider. We do not guarantee, warrant or accept any liability, nor are we under any duty as per the Travel Protection Plan or the services of the protection supplier for any act, omission, denial coverage, failure to make a claim, delay in a claim and/or a claim dispute, policy interpretation or any other issues.

14. Indemnification Back to Top

You agree to defend, indemnify and hold hostage our company, together with our parents, subsidiaries, affiliates, business partners, licensors, service providers, contractors, officers, directors, employees, representatives and agents against and in lieu of any claims, actions, liabilities, damages, judgments, settlements, losses, expenses, penalties, or costs of any kind, arising directly or indirectly from any of the following:

• Your breach of these Terms & Conditions or other policies referenced herein.
• Your misusing of the Site or any of the services provided by the Site.
• Any information or material that you provide us that is false, misleading, inaccurate or illegal.
• If your claim exceeds the limitations of liability described in these Terms & Conditions.
• Any claims made by another party in your name that contradict the Terms & Conditions or any legal plausible.
• Failure to adhere to the declared law, government regulations or any legal obligation while utilizing our services.
• A violation or alleged violation of any intellectual property rights, privacy rights, contractual rights or any other legal rights of any third-party.
• Any dispute, liability or claim in relation to your conduct, negligence, or fraudulent activities or unauthorized use of the Site.
• All acts of third parties that follow from your use of our website, reservation services or communication performed.

To the maximum extent permissible under applicable law, these obligations for indemnification shall be in effect upon the termination of your account, cancellation or expiration of your reservation.

15. Our Fees and Exceptions Back to Top

Settlements of prices by the airlines, hotels, car rental companies, tour operators or other Travel Providers may be subject to additional fees for booking assistance and customer service. These charges contribute towards processes involved in making reservations, customer assistance, payment verification and post booking support. All of our service fees are traversed and booking fees paid per passenger/car and unless otherwise stated are not refundable.

Booking Service Fees

Depending on the type of reservation you make, one or more service charges may apply. These fees are shown prior to placing your order.

It includes:

• Fees for reservations on flights.
• The service fees which the hotels charge during the booking process.
• Payments for car reservation service.
• Fees charged for reserving vacation packages.
• Fees for help for activities and tours.
• Cabin booking service charges: price premiums
• Itinerary processing fee for more than one destination.
• Open-Jaw & Complex service charges.
• Special Promotional Fares.
• Reservation charge.

Adventurous travel options, express services and incarceration packages could entail a higher service charge as compared to a regular online booking.

Important Information

Please take note of the following:

• Additional fees as they apply to travel products selected may apply.
• Please note domestic and international reservations may have separate charges.
• Premium cabins bookings might incur some processing fees.
• Some promotion offers may be accompanied by different service fees.
• Booking fees are subject to change without further notice.
• Exchange rates may be applicable for different payment venues.
• Service fees for bookings are usually non-refundable except as required by law.
• Under our Policies, booking service charges (excluding transaction fees) are returned, if requested to cancel within an eligible refund period.

Fees After Bookings

In case you want to make changes and request for assistance after making a reservation or have issued your tickets, then there might be additional service fees to be incurred.

The fee may consist of the following:

• Cancellations of reservations.
• Refund requests.
• Travel credit processing in the future.
• Ticket exchanges.
• Date modifications.
• Flight changes.
• Name correction requests.
• Routing adjustments.
• Ticket validity extensions.
• Special assistance requests.
• Document checking.

Ticket Changes

When requesting changes to a reservation, please keep in mind that the costs of the trip might include:

• Original ticket value.
• Fare conditions.
• Seat availability.
• Applicable airline rules.
• Price difference between fares.
• Taxes and government fees.
• Supplier processing fees.
• Service charge for administration.

Some tickets that are being sold at a discount or as a promotional ticket may offer only a very few options for changes after buying the ticket.

Cancellation and Refund Requests

There are a lot of airline tickets, promotions and special rates that are inflexible and may not be returned. If refunds are allowed by the relevant Travel Provider, your refund request will be handled according to the Travel Providers fare rules.

Eligibility may be based on:

• Ticket conditions.
• Supplier approval.
• Applicable cancellation deadlines.
• It is the intent of the party to travel abroad.
• If the traveller did appear, whether he or she was a no show.
• Government regulations.
• Supporting documentation as necessary.

In some cases administrative processing fees can still be present, even when a supplier does agree to refund.

Special Assistance Requests

We can support customers to make special requests with Travel Providers such as:

• Medical travel considerations.
• Bereavement situations.
• Infant travel requests.
• Name spelling corrections.
• Requests for visas or passports.
• Duplicate ticket reviews.
• Unaccompanied minor requests.
• Schedule change inquiries.
• Collect Baggage.

These requests are just discretionary approval by the appropriate Travel Provider. Approval, exceptions and fee waivers are not guarantees of our assistance.

Supporting Documents

For certain requests, they will need to have proper documentation for processing. A variety of things may be requested, including:

• Government-issued identification.
• Passport information.
• Medical certificates.
• Military documentation.
• Death certificates, bereavement records.
• Visa refusal letters.
• Airline correspondence.
• Boarding documents.
• Baggage receipts.
• Duplicate tickets.

Lack of such documentation may lead to delay or rejection of the request.

Additional Information

Kindly take note that:

• Government mandated taxes and fees may be subject to change prior to travel.
• The airline charges are decided by the airline company only.
• Any extra charges may be collected by the hotel, vehicle rental agencies and any other service providers at the point of service or check-in.
• All of our administration fees do not include supplier fees.
• If any breakthroughs are granted in accordance with the approved supplier procedures and timeline.

Upon making your reservation and/or booking services, you accept and agree to any applicable administration charge, supplier penalties and fare rules. A good idea is to take a close look at your travel itinerary before confirming to help prevent some annoying and not-so-desirable charges or modification costs.

16. Advice to International Passengers Back to Top

If travel across or to another country is part of your itinerary you are responsible to ensure that you comply with all travel requirements before you travel. This can be a valid passport, visa, health requirements, customs declaration or any other government-issued document. In some circumstances an airline's liability is restricted by international laws or carrier regulation. We recommend to traveler(s) to check all entry requirements and to take out optional travel insurance in your chosen country to provide further protection. We do supply general travel related information but cannot guarantee accuracy nor are we able to take any responsibility for denial of boarding, or any entry restrictions or losses due to incomplete travel documentation.

17. Third Party Links Back to Top

We may provide links to external websites from which you can find products and services that you are interested in. We may embed the links in Our Site to provide convenient access to websites operated by external parties known as "linking companies" which may offer products and services of interest to you. These sites are not owned nor controlled by us, nor can we guarantee the accuracy, availability, security and content of these sites. It is also recommended to read the website's security policy, terms of use and privacy policy before entering any personal information or downloading files from outside sites. We accept no liability for any damage, any malware nor problems you might have with third parties' websites.

18. Release Back to Top

Accordingly, you release our company and its affiliates, subsidiaries, business partners, contractors, licensors, officers, directors, employees, representatives and agents from direct, indirect, incidental, consequential, statutory, contractual or any and all claims, demands, liabilities, losses or causes of action arising from or related to any dispute with a Travel Provider or from the services provided by the Travel Provider.

Further, any other cause or legal costs associated with defending or resolving any such claim to the fullest extent permissible under the law, if any claim, suit, arbitration, administrative proceeding or future litigation is brought against us because of your actions or inactions or the dispute with a Travel Provider.

19. Cancel and Exchange Back to Top

Cancellation/exchange policies for most travel bookings are set up by the Travel Provider for which the booking is made. If you are given a cancellation on your ticket a Travel Credit may be issued by the supplier or depending on the fare rule and expiration dates of the supplier a cash refund may be offered. Cancellation, if any, must be made by the supplier before departure. Fare differences/penalty, taxes and applicable service fee could be due on any new reservation placed with travel credit. All cancellations, exchanges, future credit is subject to policies, availability and approval of the respective Travel Provider.

20. Changes to Flights and Other Services Already Purchased Back to Top

After confirmed reservation, the TRP rules and availability apply to any request to change the other travel services including hotel, car rentals or flights. Certain fares/booking may not allow passenger changes, passenger name changes, destination changes or other changes. If changes are permitted, extra charges, fare variations, supplier penalties and service fees may apply. Note that neither the Travel Provider nor The Traveler can guarantee that requested changes will be approved, or that any change you request or the Travel Provider request will leave the original booking conditions available.

21. Multiple Airline Itineraries Back to Top

If you travel on multiple airlines with the same flight, the specific terms, baggage policies, check-in requirements, and change policies of every airline will be enforced. Adjustment, delay or cancellation of a particular airline may not necessarily cover the connecting flights of the other airline. Costs may apply for affecting and customizing undamaged reservations. A few things to note, thoroughly read the travel requirements of each airline before you go and keep copies of all of your booking confirmations and electronic tickets. Some countries may also need to provide proof of the next or return journey at time of check-in or immigration as well.

22. Cancel and Refund Back to Top

All travel arrangements, such as airline tickets, hotel stays, car rentals (prepaid) and vacation packages and applicable services fees, at this point in time have become final. Refundability is subject to the Conditions of Fare of the relevant Travel Provider. For those who are enrolled in optional Travel Protection Plan, its cancellation and refund rights shall be determined in accordance with the policy of the protector.

Cancellation and any refund should be done through the approved means of communication between you and the Customer Support Team before your departure date as mandated by the supplier. Refunds are only considered where, after all applicable supplier rules, the cancellation is allowed.

In general, the request for the refund can be handled if:

• You have emailed us to cancel your booking.
• In accordance with the policies of the Travel Provider, the eligible ticket or booking is cancelable.
• There has been no scheduled departure date that you missed that can be categorized according to the supplier's rules as a "no-show".
• The cancellation is approved by the airline, hotel, car rental company, etc., the Travel Provider.

Once received the issue will be acknowledged with a reference number for future correspondence. This acknowledgment is solely to indicate receipt, and does not imply approval of your refund.

Refund requests will be individually processed, on a first-come first-served basis. Approval only applies to the Travel Provider who can only determine these. If a supplier authorises a refund, it can take longer for creditors to show the credit that has been issued back on your payment method.

There may be a refundable amount, which can be lessened by supplier cancellation costs, fares, taxes and administrative deductions. They may also charge for any relevant post booking services as per fee schedule posted on this website. Normally, the booking fee levied on bookings cannot be changed or canceled, unless provided by the specific law provisions.

Consideration may be given in some cases under quality standards (for example those of the military) or in case of bereavement, severe medical cases and other special cases where allowed by the specific Travel Provider.

23. Baggage Policy and Fees Back to Top

It is up to the operating airline to determine whether there is a baggage allowance, excess baggage charge, and carry-on luggage limitations. Fares vary by carrier and route by fare type, bag size and weight. The airline shall be payable in respect of all baggage charges unless otherwise stated. Please check your airline's most up-to-date baggage policy beforehand as these may be subject to change without warning.

24. Connecting Flights Baggage Policy Back to Top

If you fly on different airlines and your flights are connecting flights, your baggage handling might be subject to different conditions. Sometimes, you might be required to pick up the luggage which you have dropped off at another connecting airport and re-check it into the next airline. You could be charged extra for carry-on bags, depending on individual airline policies. Passengers are advised to make advance baggage transfer arrangements and charges are at the discretion of individual airlines.

25. Seats, Meals, Frequent Flyer and Other Special Requests Back to Top

We will ask the relevant Travel Provider if one is evidenced for the following when making a travel request: special meals, frequent flyer numbers, accessibility assistance, seat selection or other travel preferences and will not guarantee these requests. Approval is dependent only on the policy and availability of the supplier. An Administrative charge is levied on any requests for processing of these; the Administrative charge is often not refundable. Customers should make particular requests with the airline before they are traveling.

26. Promo Codes Back to Top

We may periodically give complimentary codes which provide you discounts on travel reservations and those on selected services fees with the reservation. The offers may be offered on our site, in our marketing materials, our newsletter or customer service representatives.

Promo codes come with the following restrictions:

• Promotional code can only be used at checkout before payment is made.
• Other reservations are not eligible for any discounts other than those eligible for the offer.
• Not being able to exchange the promotional offer for cash, transfer, resale or redemption after reservation.
• Promotional codes can only be used for one promotion, unless otherwise indicated.
• Promotional discounts may not be used in conjunction with other offers, coupons or special pricing.
• Certain airlines, hotels, vacation packages or special airfares may not qualify.
• Discount amount shall not be greater than the maximum discount amount allowed on that particular offer.

If a wrong promotional code, expired or not on the system is used, the discount will not be taken. The promotional offers may sometimes be declined due to technical or pricing changes or due to supplier restrictions.

The promotion will be the subject of change, amendment and withdrawal from time to time without notice. In the event of a mistake in the pricing or a mistake in the system in a promotional offers category, all reservations will be cancelled or adjusted as needed.

The final amount you will be presented on screen and paid when checking out will be the total amount due for the reservation and any promotional discount cannot be added afterwards.

27. SMS Alerts Back to Top

You are agreeing to the sending of future SMS notifications of travel offers, promotions, booking updates and other pertinent information from our company by your acceptance of our SMS notification. Membership in our SMS scheme is entirely voluntary and merely offers our members the chance to buy travel products/services.

Standard telephone outgoing and incoming message or data rate may apply from your mobile service provider depending on the plan that you have. All costs of texting (sending/receiving) are your responsibility.

The promotional SMS messages may be terminated at any time by replying to the Opt-Out message that is sent with each such message. Please note that after your request has been fulfilled you will not be receiving any more promotional texts. We keep sending the messages of any services which are essential, like Reservations, Change of Itinerary, Payment Reminder, and any other important travel notice, however.

To speak with our customer support about our SMS program please call! For more details the personal data is used, please consult our Privacy Policy.

28. Newsletters Back to Top

Subscribe

You can opt-in for our newsletter and get all your communications about traveling, exclusive travel offers, discounts, seasonal travel deals, etc., updates about the places, company announcements, and other marketing information about our travel services.

When you subscribe, you will be able to receive periodic emails from us based on what you put into your subscription form. You are not required to subscribe to this publication and it offers visitors the ability to change their notification preferences at any time.

Unsubscribe

If you do not want to receive promotional e-mails, you may opt-out either via the "opt-out" link contained in the promotional e-mails we send you or, where available, through account settings. Please note that if you are already booked on a tour or about booking an existing transaction email is possible even if you've opted out of promotional emails.

Promotional Offer Terms

From time to time, newsletter subscribers will be sent promo codes or one-time offers. Each promotion is valid on specific terms that may include restrictions/eligibility and other terms made available with the suppliers and the terms may expire.

Promotional discounts are typically used for service fees, or are allowed to be applied to an eligible reservation and do not exceed the services' value listed in the promotion. All promotions are contingent on availability and subject to change, suspension, withdrawal without notice.

29. Credit Card Declines Back to Top

If your payment is rejected, we will do due diligence to send you notice as listed in the booking information. Please do not create a duplicate reservation during the await of payment processing. Your booking, fare and availability is not confirmed until payment has been successfully authorised. If the rate of travel is raised prior to approval of the payment there will not be any extra charges for canceling the trip, or altering the rate.

30. Fare Changes and Post Payment Price Guarantee Back to Top

Fares and fares options may change until secured and confirmed payment and reservation. Should the price quoted vary prior to completion of payment, notification will be made and you can proceed or rescind with no penalty. If your booking is approved and processed, the Travel Provider will honour the final confirmed booking price in case of any fare upgrade made by the Travel Provider or any last-minute postponement.

31. Payment Acceptance Policy Back to Top

We accept many forms of payment, such as major credit cards, debit cards and other forms of acceptable payment which will be explained on payment process at checkout. A valid payment method with accurate billing information is required in order to process a payment.

If we are not able to verify a payment, we may try to contact you for any additional information we would need to finalize your reservations.

If your prices suddenly change just prior to payment being successfully processed, you will be informed and offered the possibility to accept a new price or simply cancel without any charge. We shall abide by and remain consistent with the last quoted price shown during the checkout process when the payment was finalised and the booking successfully authorised.

Some reservations may be subject to additional payment authentication and anti-fraud procedures. Our verification team may call you and/or your bank to confirm the receipt of the payment so that we can issue you the tickets. Once all the details have been sent to the email address you registered with, your hotel, car rental and activities reservations are considered confirmed.